Scheduling Policy

Appointments can be booked online, by phone, or through our booking form. All appointments are subject to availability and are not confirmed until you receive a confirmation message from us.

We ask that you provide accurate vehicle information (make, model, condition) at the time of booking so we can allocate the correct amount of time and arrive fully prepared. Misrepresented vehicle conditions (excessive pet hair, extreme interior soiling, heavy oxidation, etc.) may result in additional charges or rescheduling.

Same-day appointments may be available based on our schedule. We recommend booking at least 48 hours in advance to secure your preferred time slot.

Cancellation & Rescheduling Policy

We understand that life happens. To keep our schedule running smoothly for all clients, we ask for the following:

• 24-hour notice is required for all cancellations or reschedules at no charge.
• Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee of up to 25% of the booked service total.
• No-shows (no contact and no cancellation at the time of the appointment) will be charged 50% of the booked service total.
• Clients who no-show more than once may be required to prepay for future appointments.

To cancel or reschedule, please contact us as soon as possible by phone or email.

Payment Policy

Payment is due in full upon completion of service. We accept the following forms of payment:

• Cash
• Credit/Debit Card
• Zelle
• Venmo
• CashApp

We do not offer payment plans or delayed billing at this time. Invoices are provided upon request. For larger packages or fleet services, a deposit may be required at the time of booking.

Pricing is based on vehicle size, condition, and selected service package. Final pricing will be confirmed before work begins. Additional charges may apply for:

• Heavily soiled interiors
• Excessive pet hair removal
• Engine bay cleaning
• Paint correction or add-on services not included in the original quote

Weather Policy

Black Luxe Mobile Detail LLC is a mobile service and some of our work is weather-dependent. In the event of rain, extreme heat, or severe weather, we reserve the right to reschedule your appointment for the safety of our team and the quality of your vehicle's finish.

We will contact you as early as possible if weather requires a reschedule, and we will work with you to find the next available appointment at no additional charge.

Safety Policy

The safety of our team, our clients, and the surrounding environment is our top priority.

• All services are performed in a safe, accessible location. Please ensure there is adequate space and safe working conditions at the service address.
• Our technicians reserve the right to decline or stop service if the work environment is deemed unsafe (e.g., unsafe terrain, extreme conditions, aggressive pets, hazardous materials in the vehicle).
• We are not responsible for pre-existing damage to vehicles. Any visible damage will be documented and noted before work begins.
• We use professional-grade, eco-conscious products that are safe for your vehicle's surfaces, our staff, and the environment.

Satisfaction Guarantee

Your satisfaction is our priority. If you are not satisfied with the results of your service, please contact us within 24 hours of your appointment. We will assess the concern and, where applicable, return to address any areas that did not meet our standard at no additional charge.

We do not offer refunds once a service has been completed, but we are committed to making it right.

Privacy Policy

Any personal information you provide (name, address, phone number, email, vehicle information) is used solely for the purpose of scheduling, communication, and service delivery. We do not sell or share your information with third parties. All client data is kept confidential.

Right to Refuse Service

Black Luxe Mobile Detail LLC reserves the right to refuse service to anyone for any reason, including but not limited to unsafe working conditions, disrespectful behavior toward our staff, or misrepresentation of vehicle condition at booking.